Are face coverings mandatory?
Following CDC guidance, at indoor events, face coverings are now optional for fully vaccinated attendees. We ask non-vaccinated attendees to please continue to wear face coverings while at the show, for the health and well-being of others (exceptions include any state or local mask orders that are still in place).

I'm unable to find my tickets!
You may have your ticket confirmation email resent to you by visiting the following link:

How do we get there?
Driving directions are found HERE. The address for The Park Expo and Conference Center is:
800 Briar Creek Road, Charlotte, NC 28205

Can I take photographs?
Yes. If you would like to take a photograph of a craft, artwork or merchandise, please first ask the permission of the exhibitor.

Is there a private area for nursing mothers?
Yes. It’s located in Independence Hall near the central lobby.

Is there a coat and package check?
Yes – both. The coat check is located at the main entrance, and the package check is located in the central lobby. Both services are free.

What's special about Benefit Preview Night?
- You get to be the FIRST to see the show!
- Free parking  
- Special Entertainment  
- Special gifts for the first 250 guests
- Free food samples


I bought an Early Bird VIP Ticket, does that give me access to the show all day?

Yes - take you time shopping, you can stay in the show all day.

Are there places to rest?
Yes – over 150 benches are spread throughout the show. There’s also seating available at many of the food areas.

I'm looking for a specific exhibitor. How do I know if they will be there?
If you know the name, you can search the on-line exhibitor list.

Is there a way to reach an exhibitor I saw at the show?
You can request more information by visiting their exhibitor listing.

Can I bring a pet?
Only properly identified service animals are permitted in the show.

Are shopping carts, wagons, and strollers permitted?
Small pull-behind or push carts are permitted.  Grocery-size carts and wagons are not permitted.  Strollers are permitted.

Please note that the Early Bird VIP morning (Saturday, November 13 ONLY) from 8:00am - 10:00am, all wagons, strollers and carts are prohibited to enhance the shopping experience for all. 

Are shopping carts or strollers available to rent?
They are not. Large shopping bags are available for purchase at the entrance.

Is there food available at the show?
Yes – plenty. The food service at the building will have cafeteria-style food, as well as concession-style food. There’s also strudel, roasted nuts, hot pretzels, and many more show favorites.

Can I bring food and eat it at the show?
Building rules are that only food purchased on-site may be consumed there. Special accommodations are made for individuals with dietary restrictions.

Any tips for parking?
The biggest tip is this: If you’re approaching The Park Expo and Conference Center from uptown Charlotte, and there is a line of vehicles on Independence Blvd., get out of the line and go on to the next exit. This will bring you to the exit between The Park and Bojangles Arena, and will save time.

Parking is available at both The Park and Bojangles Arena. On weekends and holidays, the elementary school on Briar Creek Road also provides parking.

Valet Parking: The Park Expo and Conference Center will be offering valet parking for the Southern Christmas Show. This front-door service will allow show guests to pull up right across from the show entrance, and make loading those packages afterwards a snap. Valet parking can be purchased at the normal entrances to the main parking lot. The cost is $20 (cash only-normal parking charge is $8). If the main lot is full, there may still be valet parking available, so please let the police officers directing traffic know you want to valet park. Valet parking is not available on Preview Night.

Is there handicapped parking?

Customers must inform the parking attendant that they need or would like handicapped parking. After paying for parking, the attendant will then give instructions on how to get to the handicapped parking area. To ensure your parking, the customer must hang their handicapped placard from the mirror or notify the attendant that the vehicle has a permanent handicapped parking tag. Please keep in mind that handicapped parking is limited, and will be on a first-come, first-serve basis. Should all accessible spaces be full, guests will be instructed by a parking attendant on where to park. In the event the lot is full, guests can still request to drop off guests in their car at the front door.

Can I drop people off at the front door?
Yes. If you’re parking in the main lot, there’s no problem driving to the circle at the front of the show to drop people off. A police officer will give you instructions when you arrive. If the main lot is full, let the parking attendant know you would like to drop someone off. They will make arrangements for you.

Is there a day that’s less busy than others?
Actually, opening day is historically the least-attended day. The Monday and Tuesday of the show are next least-busy, but the show does close at 6 pm on both Monday and Tuesday.

Are wheelchairs available?
Yes, standard size push wheelchairs are available on a first come, first serve basis at the entrance coat check in Liberty Hall.  You will also be asked to provide a driver’s license, which we will hold until the wheelchair is returned. Wheelchairs may not be reserved. Oversized and motorized wheelchairs are not available.

Is The Park Expo and Conference Center the same as the Charlotte Merchandise Mart?
Yes – the building changed names several years ago.

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